FACIAL AESTHETICS CLINICAL EXCELLENCE COOKIE & PRIVACY POLICY

FA-CE.CO.UK WEBSITE USES COOKIES. BY USING THIS WEBSITE AND AGREEING TO THE POLICY SET OUT BELOW YOU CONSENT TO FACIAL AESTHETICS CLINICAL EXCELLENCE’S USE OF COOKIES AS SET OUT IN THE TERMS OF THIS POLICY.

COOKIES ARE FILES SENT FROM A WEBSERVER TO A WEB BROWSER AND ARE, UNLESS SPECIFIED, STORED BY THAT WEB BROWSER. THIS INFORMATION IS THEN RETURNED TO THE WEBSERVER FROM THE WEB BROWSER EACH TIME A PAGE IS REQUESTED FROM THE SERVER. THIS PROCESS ALLOWS WEB SERVERS TO IDENTIFY AND TRACK WEB BROWSERS AND CERTAIN TYPES OF ACTIVITY.

FACIAL AESTHETICS CLINICAL EXCELLENCE COOKIE USAGE

FA-CE.CO.UK WEBSITE USES COOKIES FOR THE FOLLOWING PURPOSES;

COOKIES NECESSARY FOR ESSENTIAL WEBSITE PURPOSES AND FUNCTIONS
WEBSITE ENHANCEMENT COOKIES
WEBSITE FUNCTIONALITY COOKIES FROM YOUTUBE (FOR VIDEO PLAYBACK)
ANALYTICS COOKIES FOR TRACKING AND REPORTING
GOOGLE COOKIES

OUR SITE ALSO USES COOKIES TO ANALYSE THE USAGE OF THIS WEBSITE VIA GOOGLE ANALYTICS. THE COLLECTION OF THIS DATA IS USED TO REPORT AND ANALYSE THE PERFORMANCE OF THE FACE WEBSITE. GOOGLE IS RESPONSIBLE FOR SECURELY STORING THIS INFORMATION AND YOU CAN READ MORE ABOUT THEIR PRIVACY POLICY HERE: HTTP://WWW.GOOGLE.COM/POLICIES/PRIVACY/

THE FACE WEBSITE DOES NOT PROMOTE ANY ADVERTISING FROM THIRD PARTIES AND THEREFORE DOESN’T DISPLAY CONTENT FROM THE GOOGLE ADSENSE PLATFORM.

DISABLING COOKIES

COOKIES WILL GENERALLY INCREASE THE USABILITY AND YOUR EXPERIENCE OF THIS WEBSITE, HOWEVER IF YOU WISH TO BROWSE OUR SITE WITHOUT USING COOKIES MOST BROWSERS WILL GIVE YOU THE OPTION TO REFUSE TO ACCEPT COOKIES.

ALTHOUGH THE SETTINGS ARE DEPENDENT ON THE BROWSER THAT YOU USE YOU CAN GENERALLY CHOOSE TO CUSTOMISE YOUR SETTING UNDER THE TOOLS MENU.

PRIVACY POLICY

WHY WE COLLECT INFORMATION ABOUT YOU

FACE HOLDS CLINICAL INFORMATION ABOUT YOU TO ENSURE PRACTITIONERS HAVE A COMPLETE AND CONTINUOUS RECORD ABOUT YOUR PAST, CURRENT AND FUTURE TREATMENT. YOUR RECORDS MAY BE WRITTEN DOWN, OR HELD ON A COMPUTER.

TO IDENTIFY WHO YOU ARE WE NEED YOUR

NAME
ADDRESS
DATE OF BIRTH

INFORMATION IS HELD SOLELY FOR THE PURPOSE OF YOUR HEALTH AND WELLBEING AND WILL ONLY BE SHARED WITH PRACTITIONERS AND AGENCIES INVOLVED IN YOUR TREATMENT AND CARE.

IF YOU HAVE AGREED WE WILL USE YOUR DATA TO SEND YOU EMAIL AND TEXT MESSAGES FOR MARKETING AND PROMOTIONAL REASONS.

HOW WE KEEP YOUR INFORMATION CONFIDENTIAL

ALL FACE STAFF MEMBERS HAVE A DUTY OF CONFIDENTIALITY AND WILL TREAT YOUR DATA WITH DIGNITY.

WE STORE YOUR FILES APPROPRIATELY AND SECURELY, ONLY ALLOWING THE RELEVANT MEMBERS OF STAFF TO ACCESS THEM.

THE ORGANISATION ACTIVELY IMPLEMENTS AND REGULARLY AUDITS SECURITY MEASURES, TO ENSURE YOUR INFORMATION IS SAFE.

HOW TO ACCESS YOUR RECORDS

WE HAVE A STRICT SUBJECT ACCESS REQUEST POLICY AND YOUR INFORMATION WILL ONLY BE PROVIDED TO YOU WHEN THE FACE INFORMATION GOVERNANCE TEAM ARE SATISFIED OF YOUR IDENTITY.

YOU CAN REQUEST ACCESS TO YOUR INFORMATION IN WRITING OR YOU CAN ASK TO SEE YOUR RECORDS WHILST IN A CONSULTATION WITH YOUR PRACTITIONER, THEY WILL THEN EXPLAIN WHAT THEY HAVE WRITTEN.

WHEN A FORMAL REQUEST HAS BEEN RECEIVED BY EMAIL (INFO@FA-CE.CO.UK):

FORWARD PROOF OF YOUR IDENTITY TO THE TEAM, I.E. A UTILITY BILL (WITHIN THE LAST THREE MONTHS) AND A PHOTOGRAPHIC ID. BY LAW, FACE HAVE A MONTH IN WHICH TO PROVIDE YOU WITH A COPY OF YOUR RECORDS.

WHAT ELSE CAN YOUR INFORMATION BE USED FOR?

YOUR INFORMATION CAN BE USED FOR CLINICAL AUDIT FOLLOWING OR DURING A CONSULTATION OR TREATMENT
- CLINICAL AUDITS REVIEW CURRENT STANDARDS OF PATIENT CARE AGAINST ACCEPTABLE BEST PRACTICE. AUDIT RESULTS ARE DISCUSSED BY PRACTITIONERS TO MAKE IMPROVEMENTS TO PATIENT CARE. AUDIT RESULTS CAN BE PUBLISHED AND/OR PRESENTED, BUT ALWAYS IN AN ANONYMISED FORMAT SO THAT INDIVIDUALS CANNOT BE IDENTIFIED.
YOUR INFORMATION COULD BE USED FOR RESEARCH
- RESEARCH SEEKS TO INVESTIGATE NEW TREATMENTS, INTERVENTIONS AND MANAGEMENT PROCEDURES SO THAT TREATMENT OUTCOMES ARE CONTINUALLY IMPROVED. CLINICAL AUDITS MONITOR WHAT HAS BEEN DONE. RESEARCHERS LOOK AT WHAT COULD BE DONE IN THE FUTURE.
YOUR INFORMATION MAY BE USED TO HELP MANAGE AND PLAN SERVICES
- IT MAY BE USED IN AN ANONYMISED FORMAT FOR MEASUREMENT SUCH AS WAITING TIMES, QUALITY OF INFORMATION AND CARE, AND INFORMATION GIVEN ABOUT TREATMENT.
YOUR INFORMATION COULD BE USED TO EDUCATE OUR STAFF INVOLVED IN YOUR TREATMENT PLANS AND CARE.

YOUR RIGHT TO COMPLAIN

FACIAL AESTHETICS CLINICAL EXCELLENCE [FACE] ENDEAVOURS TO TREAT ALL ITS CLIENTS APPROPRIATELY, COMPASSIONATELY AND FAIRLY. IF HOWEVER, YOU HAVE AN ISSUE WITH ANY MATTER IN RELATION TO YOUR TREATMENT AT FACIAL AESTHETICS CLINICAL EXCELLENCE [FACE] YOU ARE ENTITLED TO LODGE A COMPLAINT IN WRITING BY EMAIL TO INFO@FA-CE.CO.UK. IF YOU REQUIRE ASSISTANCE WITH MAKING YOUR COMPLAINT, FACIAL AESTHETICS CLINICAL EXCELLENCE [FACE] WILL BE PLEASED TO HELP AND SUPPORT YOU THROUGH THE PROCESS.

THE MEMBER OF STAFF WHO INITIALLY RECEIVES THE COMPLAINT WILL CONVEY THE DETAILS TO THE MANAGER. WHERE THIS CANNOT BE RESOLVED IMMEDIATELY, YOU WILL RECEIVE A LETTER WITHIN SEVEN WORKING DAYS TO CONFIRM THAT AN INVESTIGATION INTO THE MATTER IS UNDERWAY AND THAT A RESPONSE WILL BE MADE AS SOON AS POSSIBLE.

COMPLAINTS OF A NON-MEDICAL NATURE WILL BE HANDLED IN THEIR ENTIRETY BY THE MANAGER.

IF YOUR COMPLAINT IS TREATMENT RELATED THE MATTER WILL BE DISCUSSED WITH THE RELEVANT PRACTITIONER AND MAY REQUIRE YOU TO ATTEND AN ADDITIONAL CONSULTATION WITH THAT PRACTITIONER OR AN ALTERNATIVE MEMBER OF THE CLINIC’S MEDICAL TEAM. THE OBJECTIVE OF THIS IS TO PROVIDE AN EXPLANATION OR A SOLUTION TO YOUR CONCERNS. FACIAL AESTHETICS CLINICAL EXCELLENCE [FACE] AIMS TO FURNISH YOU WITH A FULL WRITTEN RESPONSE WITHIN 20 WORKING DAYS OR WHERE THIS IS NOT POSSIBLE, AN EXPLANATION AS TO THE CAUSE OF THE DELAY.

COMPLAINANTS WHO ARE NOT HAPPY WITH THE LOCAL RESOLUTION ARE REFERRED TO A MEMBER OF THE FACIAL AESTHETICS CLINICAL EXCELLENCE [FACE] TEAM. IF THE COMPLAINT IS SERVICE RELATED THIS WILL NORMALLY BE THE PRACTICE MANAGER. IF THE COMPLAINT IS OF CLINICAL NATURE THIS WILL BE THE BOARD OF DIRECTORS. THE COMPLAINT WILL BE FURTHER REVIEWED WITHIN 20 WORKING DAYS AND YOU WILL BE PROVIDED WITH A FINAL WRITTEN RESPONSE. IF THE INVESTIGATION REQUIRES FURTHER TIME, YOU WILL BE PROVIDED WITH AN EXPLANATION AS TO THE CAUSE OF THE DELAY.

*FULL TERMS AND CONDITIONS ARE AVAILABLE ON REQUEST